The Friends and Family Test. This is an on-going survey to give feedback to healthcare providers to assess how your experience has been. It was first piloted at Secondary Care throughout England (you may have seen posters/cards in Gloucester Royal Hospital).
This simple 2 question survey has been rolled out now throughout all GP parctices in England to replace the complicated surveys that patients are often requested to complete annually. Every surgery will be required to send results back on a monthly basis to NHS England.
The survey is located on the home page in the Online Services section at the bottom of the page.
There will also be paper copies available at the surgery and a dedicated box in the waiting room to drop off your comments. Staff may ask you if you would mind completing a form - there is no requirement for you to put your name on the form so it can be completely anonymous.
If you have a genuine concern, please put down as much detail as possible to allow us to know the full problem and the best way for us to help resolve any issues. - or ask to speak to the Practice Manager. If you leave your contact details, it will allow us to let you know what has been done to address the issue.
Many thanks for your support.
Results published: http://www.england.nhs.uk/ourwork/pe/fft/friends-and-family-test-data/